Hear every store, every shift, not just head office.
Dispersed teams, part-time rotas and customer-facing pressure make culture hard to see from the centre. HeartBrain reaches the shop floor and flags problems before they become claims.
For store, area and operations leaders
Morning handover · 06:30
Example"I feel supported when a customer is abusive."
Worker Protection
Reasonable steps to prevent harassment, including by customers
5+ responses
Results only shown above a privacy threshold of five
Verified UK law
Resolve analysis grounded in official legislation
What store and area leaders tell us
Dispersed teams, part-time rotas and customers who are not always kind.
Head office cannot see the shop floor
Area managers cover many stores; problems in one store can run for months unnoticed.
Customer abuse and harassment
Staff facing customers need to know concerns are taken seriously and acted on.
High turnover, constant recruitment
Every leaver means hiring and training costs, and thinner cover for everyone else.
From head office to the shop floor
See every store on a consistent basis and act where support is needed most.
Prevention and fair process
Resolve
Give store and area managers a fair, structured way to handle disputes consistently across the estate.
Learn moreContinuous listening
Pulse
Kiosk mode and break-room QR codes reach part-time and shift staff without work email.
Learn moreWhole-company insight
Culture
Compare stores and regions on a consistent basis, so support goes where it is needed most.
Learn moreIndependent human judgement
Experts
Investigators and employee relations specialists for complex or multi-site cases.
Learn moreSpot the struggling store before it becomes a claim
A consistent view across the estate, store by store.
Culture baseline
A Culture Health Check across every store and region gives a comparable starting point.
You Said, We Did
You said: We do not feel supported when customers are abusive.
We did: Clear escalation steps and a manager debrief after every incident.
Illustrative example.
Questions colleagues answer on their break
Quick, anonymous and only shown once five people have replied.
Sector example
"I feel safe from harassment at work, including from customers."
Strongly disagreeStrongly agree
Sector example
"I know exactly what to do if a customer becomes abusive."
Strongly disagreeStrongly agree
Sector example
"Shifts are shared out fairly in my store."
Strongly disagreeStrongly agree
Meeting your preventative duty across every store
Reasonable steps to prevent harassment, including by customers, evidenced store by store.
Worker Protection Act 2023: duty to take reasonable steps to prevent sexual harassment
Regular measurement, a record of the actions you took and early sight of live issues help evidence reasonable steps.
Acas Code of Practice on disciplinary and grievance procedures
Resolve organises the facts and timeline so grievances are handled fairly, consistently and promptly.
Information, not legal advice. HeartBrain supports, but does not replace, your own compliance responsibilities.
What could lower turnover save your stores?
Every leaver means recruitment, training and thinner cover on the floor. Set the figures to match your estate.
An estimate based only on the figures you enter. Starting values are placeholders, not industry statistics.
Your company could save
£50,000
a year (estimate)
Grievances avoided
£15,000
People kept
£35,000
Questions retailers ask us
Part-time staff, store comparisons and anonymity.
See HeartBrain across your stores
Book a demo for your operations team, or start with a confidential one-case Resolve pilot.