A speak-up culture you can see, measure and evidence.
Shift-based teams, high pressure and safeguarding duties make it hard to know what staff really feel. HeartBrain reaches every shift and shows leaders where to act.
For care homes, clinics and health providers
Ward 4 · Nights
Psychological safety 84
Speak Up route · fully confidential
CQC Well-led
Evidence an open culture where staff feel safe to speak up
Worker Protection
Evidence the reasonable steps the preventative duty requires
5+ responses
Results only shown above a privacy threshold of five
Verified UK law
Resolve analysis grounded in official legislation
What care leaders tell us keeps them up at night
Pressure on every shift, and duties to staff, residents and patients that never pause.
Concerns go unspoken on night shifts
Staff who rarely see managers often have no safe, simple way to raise concerns.
Burnout drives turnover
Every leaver means more agency cover, more pressure on those who stay and less continuity of care.
Inspection needs evidence, not intentions
Leaders must show how they listen to staff and what changed as a result.
Built for round-the-clock care teams
Reach every carer on every shift, and evidence the open culture inspectors look for.
Prevention and fair process
Resolve
Handle staff conflict and grievances fairly and quickly, keeping a clear record for governance.
Learn moreContinuous listening
Pulse
Kiosk mode and QR codes in staff rooms reach carers on every shift, with no work email or app needed.
Learn moreWhole-company insight
Culture
A baseline across every home or site, so you can see which teams feel safe to speak up and which do not.
Learn moreIndependent human judgement
Experts
Access occupational health advisers, mediators and investigators for sensitive or complex cases.
Learn moreEvidence a listening culture, shift after shift
A dated record of how you listen to staff and what changed as a result.
Culture baseline
A baseline across every home, ward or site shows where staff feel safe to speak up and where they do not.
You Said, We Did
You said: Night staff feel they are not listened to.
We did: Monthly night-shift drop-ins with the registered manager.
Illustrative example.
Questions carers answer between rounds
Under two minutes on a shared tablet or by QR code, fully anonymous above five responses.
Sector example
"I could raise a concern about care quality without worrying about the consequences."
Strongly disagreeStrongly agree
Sector example
"There are enough of us on shift to work safely."
Strongly disagreeStrongly agree
Sector example
"My manager checks in on how I am coping after a difficult shift."
Strongly disagreeStrongly agree
Supporting CQC Well-led and speaking up
How HeartBrain helps you evidence an open, safe culture for staff.
CQC Well-led: open culture and staff engagement
Culture and Pulse results, with You Said, We Did actions, give a dated record of how you listen and respond.
Freedom to Speak Up principles
Anonymous, thresholded feedback shows whether staff feel safe raising concerns, team by team.
Worker Protection Act 2023: duty to take reasonable steps to prevent sexual harassment
Regular measurement, a record of the actions you took and early sight of live issues help evidence reasonable steps.
Information, not legal advice. HeartBrain supports, but does not replace, your own compliance responsibilities.
What could fewer leavers save your care group?
Every carer you keep means less agency cover and better continuity of care. Set the figures to match your sites.
An estimate based only on the figures you enter. Starting values are placeholders, not industry statistics.
Your company could save
£42,000
a year (estimate)
Grievances avoided
£12,000
People kept
£30,000
Questions care providers ask us
Shifts, sites, agency staff and inspection evidence.
See HeartBrain in your care setting
Book a demo for your homes or sites, or start with a confidential one-case Resolve pilot.