Protect your teams from harassment, front and back of house.
Late shifts, guest-facing roles and kitchen pressure make hospitality one of the hardest places to keep culture healthy. HeartBrain helps you prevent harassment and keep good people.
For hotel, restaurant and venue operators
Team respect
88/100
14 anonymous check-ins
Worker Protection
Reasonable steps to prevent harassment, including by guests
5+ responses
Results only shown above a privacy threshold of five
Verified UK law
Resolve analysis grounded in official legislation
What operators tell us, front and back of house
Late finishes, guests who cross the line and kitchens under pressure.
Third-party harassment
Staff serving guests are exposed to inappropriate behaviour, and need confidence that it will be dealt with.
Kitchen culture is hard to change
Pressure and long-standing habits can normalise behaviour that drives people away.
Turnover never stops
Constant recruitment and training eat into margins and service quality.
Made for venues that never really close
Reach seasonal, agency and late-shift teams, and keep your best people.
Prevention and fair process
Resolve
Handle complaints about colleagues or guests fairly, with a clear record of what was done.
Learn moreContinuous listening
Pulse
Quick QR check-ins at the end of a shift reach front and back of house, seasonal staff included.
Learn moreWhole-company insight
Culture
See which sites and teams feel safe and respected, and where behaviour needs to change.
Learn moreIndependent human judgement
Experts
Coaches for head chefs and managers, plus mediators and investigators when needed.
Learn moreChange the culture, one service at a time
A rhythm that works around rotas, seasons and busy services.
Culture baseline
A Culture Health Check across every site shows where teams feel safe and respected, front and back of house.
You Said, We Did
You said: Comments from guests are brushed off.
We did: A zero-tolerance policy shown to guests and backed by managers on every shift.
Illustrative example.
Questions your team answers at the end of a shift
Under a minute by QR code, anonymous above five responses.
From the HeartBrain Pulse set
"Banter is not used as an excuse for inappropriate comments."
Strongly disagreeStrongly agree
Sector example
"I feel safe from harassment at work, including from guests."
Strongly disagreeStrongly agree
Sector example
"Pressure in the kitchen never excuses shouting or belittling people."
Strongly disagreeStrongly agree
Preventing harassment by guests and colleagues
How HeartBrain helps evidence reasonable steps across every site.
Worker Protection Act 2023: duty to take reasonable steps to prevent sexual harassment
Regular measurement, a record of the actions you took and early sight of live issues help evidence reasonable steps.
Acas Code of Practice on disciplinary and grievance procedures
Resolve organises the facts and timeline so grievances are handled fairly, consistently and promptly.
Information, not legal advice. HeartBrain supports, but does not replace, your own compliance responsibilities.
What could keeping your team save your venues?
Constant recruitment eats into margins and service. Set the figures to match your sites.
An estimate based only on the figures you enter. Starting values are placeholders, not industry statistics.
Your company could save
£45,000
a year (estimate)
Grievances avoided
£9,000
People kept
£36,000
Questions operators ask us
Seasonal staff, site comparisons and anonymity.
See HeartBrain across your venues
Book a demo for your sites, or start with a confidential one-case Resolve pilot.